Senior Operations Executive

Job description

  • Be a part of fun and friendly work culture
  • Work alongside & learn from best in class talent
  • Join a leading IT company

Navit Software Solutions is a fast-growing IT company specializing in various industry verticals and now a nice player in the Data Science arena

You will be responsible for

  • Maintaining communications with customers during transit and upon delivery
  • Managing the status update on CRM on a daily basis
  • Overseeing and reporting daily, weekly, monthly metrics
  • Identifying trends and assessing opportunities to improve processes and execution
  • Addressing operational concerns and issues, monitoring overall customer satisfaction

The Profile

  • You have some experience in a similar role, with excellent knowledge of Excel
  • You are able to communicate with others effectively
  • You have the ability to conduct research for special projects, respond to timely inquiries, and present written/ oral briefings
  • You are capable of working with details and time-sensitive issues
  • You have strong decision-making skills and are able to respond in high-pressure situations

Desired Candidate Profile :

Role: Senior Operations Executive

Functional Area : ITES, Customer Service, Operations

Role Category : Operations

Employment Type : Full Time, Permanent

Education : Any Graduate(UG) / Any Postgraduate(PG)